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Frequently Asked Questions

1. How long will therapy take?​​

Depending on your diagnosis and your goals, your physical therapist works with you on developing an optimal treatment plan from 1 to 12 weeks.  If you are having surgery, you may have a protocol which may dictate how long you may be in physical therapy.

2. Do I need a doctor's referral?

No, you do not need a referral from a physician to receive physical therapy. Illinois is a direct access state. 

Direct access is exactly what it sounds like: patients having direct access to licensed physical therapists. This means that they do not need a physician referral or prescription in order to receive the services of a physical therapist.

On August 16, 2018, Governor Rauner signed new direct access legislation into law.  This law, effective immediately, provides for patients to be evaluated and treated without a referral or script from a physician.

3. How long are physical therapy appointments?

Appointments are typically between 45 and 60 minutes depending on your condition and goals.

4. Do you participate with my insurance?

ActiveFit is a  participating provider for Blue Cross Blue Shield and Medicare.  We will verify your benefits prior to your first appointment so you will be aware of your deductible, copay, or co-insurance.  

5. How do I make an appointment?

Calling (847)920-7110 is the best way to set up an appointment.  However, if you prefer email you can email or You can also direct message us through our Facebook page.

6. How can I pay my bill?

After your insurance company provides an EOB stating how much you will owe for each session, you have a choice to pay via CASH, check or credit card.  If paying via credit card, we will email you an invoice using Square. For personal training payments we also accept CASH, check or credit card. For credit card payments we will email and invoice using Square.

7. How long is a personal training session?

Personal training sessions are typically between 45 to 60 minutes in duration.

8. How does in home physical therapy work?

Physical therapy at home is the same as in the office, except without any techs, other clients being seen at the same time, and is performed in the comfort of your own home. Our Doctor of Physical Therapy brings any necessary equipment and has a portable treatment table if needed.  On your first visit our Doctor of Physical Therapy will fully evaluate your condition and work with you on developing goals. Each session will consist of specific exercises and treatment techniques tailored to meet your goals for that day.

9. How does in home personal training work?

Your first session is FREE and is geared towards developing your personal training goals and assessing baseline measurements. Our Personal Trainer uses a number of body weight exercises and brings any necessary equipment to each session. Both our Personal Trainer and our Doctor of Physical Therapy work closely together to ensure safety of all personal training clients who have past or present injuries or who require modifications.

10. How should I dress?

It is best to wear comfortable workout clothing to your personal training sessions and loose fitting comfortable clothing to your physical therapy sessions.

11. Why is physical therapy a good choice?

Physical therapists are experts at treating movement and neuro-musculoskeletal disorders. Pain often accompanies a movement disorder, and physical therapists can help correct the disorder and relieve pain.

12. What is McKenzie Method Therapy?

The McKenzie Method or MDT is an effective treatment strategy for many conditions including pain in the back, neck, and joints of the arm or leg.  It is also effective at treating intermittent numbness in hands or feet.

This treatment technique involves the use of repeated movements throughout the day, improved postural awareness and physical therapist guidance as necessary to achieve a quick recovery from most conditions, even chronic/stubborn back and neck pain.

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